Return and Refund Policy

Return & Refund Policy – Rivora

We want you to be satisfied with your purchase.

Returns

You can request a return within 7 days of receiving your order.

Eligibility for Returns

- Product must be unused and in original packaging

- Must include all tags and accessories

- Damaged or defective items are eligible for return

Non-Returnable Items

- Used or worn products

- Items damaged by customer misuse

- Certain hygiene-sensitive items

Refund Process

- Once your return is received and inspected, we will notify you

- Approved refunds will be processed within 5–7 business days

- Refund will be credited to original payment method

Cash on Delivery Orders

Refunds for COD orders will be processed via bank transfer or store credit

Return Shipping

Customers may be responsible for return shipping charges unless the product is defective or wrong.

For return requests, contact us at:

support@shoprivora.in