Refund policy
Return & Refund Policy – Rivora
We want you to be satisfied with your purchase.
Returns
You can request a return within 7 days of receiving your order.
Eligibility for Returns
- Product must be unused and in original packaging
- Must include all tags and accessories
- Damaged or defective items are eligible for return
Non-Returnable Items
- Used or worn products
- Items damaged by customer misuse
- Certain hygiene-sensitive items
Refund Process
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refund will be credited to original payment method
Cash on Delivery Orders
Refunds for COD orders will be processed via bank transfer or store credit
Return Shipping
Customers may be responsible for return shipping charges unless the product is defective or wrong.
For return requests, contact us at:
support@shoprivora.in